Your Agreement with Us
Our account rules apply whenever you register, fund your balance, claim a promotion or place a bet. You must be 18 or over and provide accurate personal information. Keep your credentials private, and contact support if you need help correcting account details.
We allow only one account per person, household, e-mail address, phone number and IP address. Creating additional accounts does not remove these restrictions. Your account details must support the verification checks we request when handling payments or reviewing activity.
Verification and Payments
We may require identity documents, address evidence and confirmation of the payment method you used. A passport, driving licence or identity card can support an identity check. Additional enquiries may concern the source of your funds, and requested documents must be supplied within 30 days.
Deposited funds require 1x turnover before a payout; a 10% fee applies otherwise. Withdrawals return through the original payment method. Our assessment period is up to three business days, and no more than three withdrawal requests may remain pending together.
Promotional Balance Rules
Welcome stages require a payment of at least £20 and activation in My Bonus before you bet using that deposit. Payments through Skrill and Neteller are excluded from the package. Only one bonus may remain active at any time.
The deposit and matched bonus carry 20x wagering, with 40x on free-spin winnings and a 10-day completion period for each stage. Keep bets within the £100 maximum while a stage is active. Game contributions and release limits also apply.
Requesting a withdrawal voids the welcome stage, while cancelling a promotion in your profile removes its bonus balance. Consult the conditions attached to a particular offer and ask our support team about any account or payment question before proceeding.